Privacy Policy and Terms and Conditions – Refela

We respect your privacy

By using the Refela website or any of our services, you agree to our Privacy Policy and Terms and Conditions. We are committed to protecting your personal data and handling it with the utmost confidentiality and security. Your information will only be used for purposes related to improving our service, fulfilling orders, and contacting you when necessary.

The data and information we collect

We may collect some basic data when you use the site, including:

Your Full Name
Your number Phone
Your E - mail
Shipping and delivery address.
Order and invoice data.
Technical data such as browser type and IP address to improve user experience.

The site may also use cookies to improve site performance and personalize your browsing experience, which you can control through your browser settings.

How to use the information

The information collected is used for the following purposes:

Order fulfillment, processing, and product shipping.
Communicating with customers regarding orders or support services.
Improving user experience and developing website services.
Sending promotional offers or updates if you agree to it.
Protecting the site and detecting any illegal or unauthorized use.

Data protection

Refela is committed to maintaining the confidentiality of customer data and not selling or sharing it with any third party for marketing purposes, except for parties involved in order fulfillment such as shipping companies or electronic payment gateways.

Prices and products

All prices displayed on the website are in Egyptian pounds and include applicable taxes.
Refela reserves the right to modify prices, offers, or product specifications at any time without prior notice.
We strive to provide accurate product information; however, some unintentional errors may occur in pricing, specifications, or availability.

Orders and payment

We offer several payment methods, including:

Cash on delivery.
Electronic payment via bank cards.

Refela has the right to refuse or cancel any request in the following cases:

Incorrect data is present.
The customer could not be contacted to confirm the order.
Suspicion of illegal or fraudulent use.

Shipping and delivery

Orders are delivered within the specified timeframe depending on the region and product availability.
The shipping details and address must be verified to avoid any delays.
After receiving the order, it is recommended to review the product and ensure its condition before signing for receipt.

Disclaimer

The site's content or policies may be updated or modified at any time without prior notice.
Your use of the site means that you agree to all the terms and policies mentioned.
All transactions are subject to the laws in force within the Arab Republic of Egypt.

Contact us

If you have any questions regarding the privacy policy or terms and conditions, you can contact us through Refela official communication channels.